The Restaurant Server Certified Professional program, developed and delivered by BTB’s Elevate Training Institute, is designed for individuals seeking to launch or grow their careers as restaurant servers within Belize’s vibrant tourism industry. This focused program provides participants with essential knowledge of Belize’s tourism landscape, internationally recognized service standards, and the core competencies of professional restaurant service.
Ideal for both newcomers and experienced restaurant staff, the program merges local industry insights with world-class training from the American Hotel & Lodging Educational Institute (AHLEI). Participants benefit from AHLEI’s prestigious syllabus while also developing key soft skills through Elevate’s tailored instruction. For those new to the field, the program includes structured, hands-on training to build serving skills and confidence in professional restaurant settings.
Program Overview
| Module | Contact Hours | Class Sessions | Core Topics |
|---|---|---|---|
| Belize 101 | 9 hours | 3 sessions | – Major Tourist Attractions in Belize – Core Frontline Responsibilities ( e.g., recommending licensed operators/accommodations) – Destination Essentials (currency, weather, laws) – Effective Information Delivery Techniques |
| AHLEI Guest Service Gold | 12 hours | 6 sessions | – Recovery: Turn It Around – Personalization – Knowledge – Passion – Commitment – Inclusion – Personality – Certification Exam |
| AHLEI Certified Restaurant Server | 12 hours | 9 sessions | – Proper guest greeting, seating, and anticipating customer needs – Serving beverages and meals with attentive follow-up – Basic kitchen safety and sanitation practices for servers – Presenting guest checks and handling payment transactions professionally – Certification Exam |
| On-the-Job Training | 40 hours | — | – Practical Restaurant Operations (for new entrants only) |
Program Modality & Duration
- Delivery Mode: In-person instruction with interactive classroom sessions and proctored online assessments
- Duration: Flexible, 1-7 Weeks, Depending on availability
- On-the-Job Training: Exclusive to new entrants
Assessment & Certification
Completion Requirements
- Full attendance of scheduled sessions (unless officially excused)
- Successful completion of all modules
- Completion of 40 hours of on-the-job training (for new entrants)
Assessment Criteria
- Minimum passing score of 70% on each AHLEI proctored exam
- Evaluations administered for:
- Guest Service Gold
- Certified Restaurant Server
Certifications Awarded
Upon successful completion, participants receive:
- Restaurant Server Certified Professional
Issued by BTB’s Elevate Training Institute - Guest Service Gold Certificate
Issued by AHLEI - Certified Restaurant Server Certificate
Issued by AHLEI