The Hospitality Supervisor Certified Professional program, developed and delivered by BTB’s Elevate Training Institute, is specifically designed for current hospitality supervisors with at least three months of experience in a supervisory role, overseeing two or more team members. This advanced training program supports the professional growth of those responsible for leading frontline staff in Belize’s dynamic tourism industry.
Participants will deepen their understanding of Belize’s tourism landscape while strengthening their ability to lead teams using internationally recognized standards and supervisory best practices. The program blends Elevate’s in-depth local industry expertise with high-impact training from the American Hotel & Lodging Educational Institute (AHLEI), a global leader in hospitality education.
Through AHLEI’s respected curriculum and Elevate’s tailored instruction, participants refine essential leadership skills, empowering them to lead with confidence and professionalism in hospitality operations.
Program Overview
| Module | Contact Hours | Class Sessions | Core Topics |
|---|---|---|---|
| Belize 101 | 9 hours | 3 sessions | – Major Tourist Attractions in Belize – Core Frontline Responsibilities ( e.g., recommending licensed operators/accommodations) – Destination Essentials (currency, weather, laws) – Effective Information Delivery Techniques |
| AHLEI Guest Service Gold | Self-Paced (2weeks) | N/A | – Recovery: Turn It Around – Personalization – Knowledge – Passion – Commitment – Inclusion – Personality – Certification Exam |
| AHLEI START Course (Area of Specialization) | Self-Paced (2weeks) | N/A | – Refer to AHLEI Certified Front Desk Representative, Restaurant Server or Guestroom Attendant for respective topic areas |
| AHLEI Certified Hospitality Supervisor | Self-Paced (2weeks) | N/A | – Basics of the Supervisor Role – Leadership – Time Management – Effective Communication – Handling Problems and Conflict – Conducting Orientation and Training – Motivation and Team Building – Staffing and Scheduling – Improving Employee Performance – Certification Exam |
Program Modality & Duration
- Delivery Mode: Blended in-person and online instruction with proctored online assessments
- Duration: Approximately 7 weeks
Assessment & Certification
Completion Requirements
- Full attendance of scheduled sessions (unless officially excused)
- Successful completion of all modules
Assessment Criteria
- Minimum passing score of 70% on each AHLEI proctored exam
- Evaluations administered for:
- Guest Service Gold
- Certified Hospitality Supervisor
Certifications Awarded
Upon successful completion, participants receive:
- Hospitality Supervisor Certified Professional
Issued by BTB’s Elevate Training Institute - Guest Service Gold Certificate
Issued by AHLEI - Certified Hospitality Supervisor Certificate
Issued by AHLEI