The Guestroom Attendant Certified Professional program, developed and delivered by BTB’s Elevate Training Institute, is designed for individuals seeking to launch or advance their careers in housekeeping and guestroom operations within Belize’s dynamic hotel industry. This professional development program equips participants with essential knowledge of Belize’s tourism landscape, globally recognized service standards, and the core skills required for professional guestroom maintenance and presentation.
Ideal for both newcomers and experienced housekeeping staff, the program integrates local industry expertise with internationally acclaimed training from the American Hotel & Lodging Educational Institute (AHLEI). Participants benefit from AHLEI’s respected curriculum while also developing vital soft skills through Elevate’s customized instruction. For those new to the field, the program includes structured, hands-on training to build practical skills and boost confidence in servicing and maintaining guestroom environments.
Program Overview
| Module | Contact Hours | Class Sessions | Core Topics |
|---|---|---|---|
| Belize 101 | 9 hours | 3 sessions | – Major Tourist Attractions in Belize – Core Frontline Responsibilities ( e.g., recommending licensed operators/accommodations) – Destination Essentials (currency, weather, laws) – Effective Information Delivery Techniques |
| AHLEI Guest Service Gold | 12 hours | 6 sessions | – Recovery: Turn It Around – Personalization – Knowledge – Passion – Commitment – Inclusion – Personality – Certification Exam |
| AHLEI Certified Guestroom Attendant | 12 hours | 9 sessions | – Understand and apply common guestroom status codes – Use cleaning supplies and chemicals safely and effectively – Identify key safety and security practices for housekeeping staff – Organize housekeeping carts and work areas for optimal efficiency – Certification Exam |
| On-the-Job Training | 40 hours | — | – Practical Housekeeping Operations (for new entrants only) |
Program Modality & Duration
- Delivery Mode: In-person instruction with interactive classroom sessions and proctored online assessments
- Duration: Flexible, 1-7 Weeks, Depending on availability
- On-the-Job Training: Exclusive to new entrants
Assessment & Certification
Completion Requirements
- Full attendance of scheduled sessions (unless officially excused)
- Successful completion of all modules
- Completion of 40 hours of on-the-job training (for new entrants)
Assessment Criteria
- Minimum passing score of 70% on each AHLEI proctored exam
- Evaluations administered for:
- Guest Service Gold
- Certified Guestroom Attendant
Certifications Awarded
Upon successful completion, participants receive:
- Guestroom Attendant Certified Professional
Issued by BTB’s Elevate Training Institute - Guest Service Gold Certificate
Issued by AHLEI - Certified Guestroom Attendant Certificate
Issued by AHLEI