The Front Desk Certified Professional program, developed and delivered by BTB’s Elevate Training Institute, is designed for individuals seeking to establish or elevate their careers as front desk personnel, the essential first impression in Belize’s hospitality industry. This short program offers a solid foundation in Belize’s tourism landscape, internationally recognized service standards, and front desk operations.
Ideal for both aspiring and current professionals, the program combines the local industry expertise with the globally respected training of the American Hotel & Lodging Educational Institute (AHLEI). Participants gain access to AHLEI’s prestigious curriculum while gaining from Elevate’s targeted instruction. For newcomers, the program includes structured, hands-on training to ensure confidence and competence on the job.
Program Overview
| Module | Contact Hours | Class Sessions | Core Topics |
|---|---|---|---|
| Belize 101 | 9 hours | 3 sessions | – Major Tourist Attractions in Belize – Core Frontline Responsibilities ( e.g., recommending licensed operators/accommodations) – Destination Essentials (currency, weather, laws) – Effective Information Delivery Techniques |
| AHLEI Guest Service Gold | 12 hours | 6 sessions | – Recovery: Turn It Around – Personalization – Knowledge – Passion – Commitment – Inclusion – Personality – Certification Exam |
| AHLEI Certified Front Desk Representative | 12 hours | 9 sessions | – Front Desk Systems and Equipment – Key Control Protocols – Pre-Arrival to Departure Processes – Sales and Upselling Techniques – Certification Exam |
| On-the-Job Training | 40 hours | – | – Practical Front Desk Operations (for new entrants only) |
Program Modality & Duration
- Delivery Mode: In-person instruction with interactive classroom sessions and proctored online assessments
- Duration: Flexible, 1-7 Weeks, Depending on availability
- On-the-Job Training: Exclusive to new entrants
Assessment & Certification
Completion Requirements
- Full attendance of scheduled sessions (unless officially excused)
- Successful completion of all modules
- Completion of 40 hours of on-the-job training (for new entrants)
Assessment Criteria
- Minimum passing score of 70% on each AHLEI proctored exam
- Evaluations administered for:
- Guest Service Gold
- Certified Front Desk Representative
Certifications Awarded
Upon successful completion, participants receive:
- Front Desk Certified Professional
Issued by BTB’s Elevate Training Institute - Guest Service Gold Certificate
Issued by the American Hotel & Lodging Educational Institute (AHLEI) - Certified Front Desk Representative Certificate
Issued by AHLEI